my payment via paypal is confirmed on my paypal account but rejected on your web

#185548
  • Resolved Didodomenico
    Rank Math free

    I paid 206,57 euros via paypal that is confirmed on my paypal account meanwhile the payment was a failure on your website and i first do not understand why it failed on your website, and secondly why my paypal confirmed the payment.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please provide your Paypal email address so we can locate your transaction and determine the issue? You can add it in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for that information, and apologies for the delay.

    I’ve already passed this to our accounts department for further checking and will get back to you shortly. We really appreciate your kind patience regarding this matter.

    Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.

    Thank you.

    Hello,

    Your order didn’t go through because you are using a proxy or a VPN. Please use your actual IP to make the purchase and ensure all details are correct.y

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘my payment via paypal is confirmed on my paypal account but rejected on your web’ is closed to new replies.