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Hello,
We have posted a reply about this here: https://support.rankmath.com/ticket/my-news-sitemap-not-updating/page/2/?view=all#post-429647
You need to make sure that you add the filter we mentioned on your website so that clears the sitemap caching and prevents it from updating the plugin consistently.
Don’t hesitate to get in touch if you have any other questions.
I already added the filter, but the problem is the same
I need a way to communicate directly to solve the problem faster
I have paused Sitemap Rank Math now until the issue is resolved
Hello,
If the sitemap updates with the filter for a few days it means that there is some other caching method preventing it from updating correctly.
Our team has seen that the sitemap updates by flushing the permalinks which further the claim that this is a caching issue.
Don’t hesitate to get in touch if you have any other questions.
The problem now is that I’m not in the update The problem is that the sitemap link does not open after a day of making or activating the settings When I enter the website link, it takes me to the main page, which means that it does not exist
Hello,
You are currently using a different sitemap now so we can’t further check this on the frontend.
The current login username/password isn’t working at the moment. Please ensure to provide a working one so we can check again.
We are looking forward to helping you.
now i use your sitemap
you can login now
But, please do not modify the functions.php file because it stops the site from working and needs to be modified through the cPanel
Hello,
Unfortunately, I still can’t access your admin dashboard.
Also, the news-sitemap is currently redirecting to your homepage. Please try flushing the sitemap cache again by following this guide: https://i.rankmath.com/pipRDp
If this resolves the issue, it is a clear indication that your sitemap is still heavily cached.
Looking forward to helping you.
I flushed the sitemap cache again
It worked fine for two or three hours and then stopped working again
you can login now to check it
Hello,
We apologize for the delay in response.
I checked your news sitemap and it seems to be currently loading just fine with the latest date listed in it as you can see in my screenshot in the Sensitive data section.
If the issue persists on your end, please ensure your server resources are good enough to load a thousand URLs per sitemap.
Also, please check with your hosting provider that these rules are applied: https://rankmath.com/kb/exclude-sitemaps-from-caching/#cloudflare
Let us know how that goes. Looking forward to helping you.
The problem fixed once changed plugin WP Rocket to WP Super Cache
But why WP Rocket caused this problem and how to fix it because I need to install WP Rocket
Hello,
We really can’t tell how the issue is caused since we don’t have controls for the current caching plugin affecting our sitemap. This rule should exclude the caching of sitemap: https://rankmath.com/kb/exclude-sitemaps-from-caching/#wp-rocket
However, if that doesn’t work, you may need to contact the support folks from WP Rocket.
With that said, please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
