My Meta Description is showing different

#97084
Viewing 12 replies - 1 through 12 (of 12 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    After publishing a post with the SEO description set, is it showing fine in the page source code? Or is it also not working there?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Yes, it’s shpwing there. https://ibb.co/KXjr6xs

    Hello,

    Your first two screenshots are not working now.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I have tried to check it but I would need you to reupload the previous images (they seem to be deleted) and if you also can to specify a post where you have that issue, it would make it easier for us to debug it.

    Looking forward to help you.

    It’s on all the posts. Not just the one. Ok. I’ll try to reupload those photos.

    Alberto
    Rank Math business

    Hello,

    Perfect, let me know once you have the screenshots so I can check them.

    Looking forward to help you.

    ????

    Hello, Can i please get back the response?

    Alberto
    Rank Math business

    Hello,

    I am sorry for the late answer. I checked some of the posts, for example, the one in your screenshots.

    I also cleared the cache in your site.

    And after that, the meta description is exactly the same you set in Rank Math:

    The only weird thing is you have two meta descriptions, the one added by Rank Math and another one (with a wrong text) added by your theme. You should remove that one since it could be causing trouble.

    I have marked in the following screenshot both meta descriptions:

    Could you check it?

    Looking forward to help you.

    Thank you for your response. I’ll check and remove these codes causing conflicts

    Hello,

    We are glad we could assist you.

    Do let us know if the issue is resolved.

    If you have any further question(s), please let us know. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘My Meta Description is showing different’ is closed to new replies.