My Gas

#1061881
  • Resolved Jesse Martin

    3 months ago

    Rank Math free

    Good day,

    I am working my way around it. I am however struggling to connect my WordPress Rank Math under the analytics section of the account. Is there a way that I can share images to show you what I am referring to.

    I am getting this error message: some error occured please try again after some time or use manual connect method

    Please can you advise.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with connecting Rank Math under the analytics section. It seems like there might be a glitch in the connection with your Google Analytics account.

    To troubleshoot this, please follow these steps:

    1. Go to Rank Math SEO → General Settings → Analytics.
    2. Click on the Test Connections option at the top right of the Analytics settings. This option is available only in the Advanced Mode of Rank Math.
      Test connections
    3. If you see a red signal, it indicates a connection issue. You can try reconnecting your Google account by following the prompt.
      Reconnect Search Console connection

    If the problem persists after trying these steps, please reply to this ticket and include any error logs or screenshots that illustrate the issue. This will help our support team assist you more effectively.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Princess

    3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please follow these steps:

    If you do not see any data inside your Analytics module, this guide might help you.

    A. Pre-check List
    1. You should not be using any other Google Analytics plugin.

    2. Update to the latest versions of Rank Math Free & PRO

    3. Ensure that you are logged in to your account:
    rank math member area

    4. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    B. Refresh Tokens
    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    If you want to share screenshots, you can upload the using this tool once done, you can add the generated link here.

    We really look forward to helping you. Thank you.

    Jesse Martin

    3 months ago

    Rank Math free

    I am in advanced mode, but i am not seeing this at the top right corner of my screen.

    Ike

    3 months ago

    Hello,

    You can use tools like Imgur to share a screenshot of the interface you see.

    In the meantime, confirm you are using the latest version of our plugin on your site according to our changelog: https://rankmath.com/changelog/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘My Gas’ is closed to new replies.