Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Did the troubleshooting mode and rank math didn’t hold any of my information with or without other plugins. This is clearly a rank math issue. Can you please refer this to the department necessary to fix this issue.
Hello,
We were trying to debug but the login link has expired.
Can you please set the expiry to 7 days and update the link again?
Looking forward to helping you. Thank you.
login link has been extended, sorry for any inconvenience.
Hello,
After checking it, it seems you get the following errors when trying to save:
api-fetch.min.js:2 POST https://website.com/wp-json/rankmath/v1/updateMeta?_locale=user 403
post.php:1 Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}
You can also check the screenshot I have added in the sensitive section.
Those errors usually are caused when something is blocking access to the WordPress API REST.
Since you already tried for plugin conflicts and even with everything disabled, it still doesn’t work, I would recommend contacting your hosting support, to check if something is blocking the WordPress API REST.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
