Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
Thanks. How would I know if it was working correctly though.
Thus far, I’m guessing that the only way for me to test this is to submit the site to Google’s check and if it views the site like a user would it wouldn’t pick up the changes?
What code should I be looking for to know that the FAQ snippet is added correctly.
Hello,
It seems like the FAQ Block is wrapped inside a container/group of any similar element. Here’s a screenshot for a quick reference: https://i.rankmath.com/Zndkh7
When this happens, we’re unable to detect the FAQ Block to parse its data into Schema markup and thus you do not see the FAQ Schema when testing with Google’s Rich Results testing tool.
Please remove any such elements wrapping the FAQ Block and test the page again with the Rich Results tool and see if that helps.
As for your question, when performing the troubleshooting test, after enabling/disabling any plugin, you can search for FAQPage in the source code of the post on the front end.
Hope this helps.
Thank you.
Yes, perfect. This worked and it was the issue. I don’t think it was a plugin conflict as the other person suggested though but thanks for your help. Much appreciated.
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
