My Credits haven’t been added to my account

#470090
  • Resolved Julie

    2 years, 11 months ago

    Rank Math free
    Content AI Creator

    My Credits that I purchased Tuesday 25th October 2022 haven’t been added to my account. I received an email confirming my purchase of 50 credits saying: Hello Julie Doherty,
    your subscription to “50 Content AI Credits” was successfully activated. But they aren’t showing up as being activated on my site. juliedoherty.net
    Look forward to a solution to this problem, thankyou

    Kind Regards,
    Julie Doherty

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account once again.

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    cotnent ai

    This should resolve the issue. Let us know if it doesn’t. We are here to assist.

    Julie

    2 years, 11 months ago

    Rank Math free
    Content AI Creator

    Thank you, Asrani that worked.
    Kind Regards,
    Julie Doherty

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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