Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
Please ensure that your payment method supports the following:
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a different credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
I have already contacted my bank and cleared what was blocking it on their end. There is only 1 credit card I want to use for this transaction. I receive this message
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
and so I am contacting you for assistance.
I just contacted the bank again and confirmed, from their end, there is no reason why the transaction shouldn’t go through.
Hello,
Can you please try using a different browser and try again to pay with the methods available to you?
We’re here to help you with this one.
Thank you.
I’ve already tried it on Chrome, firefox, and my telephone.
The bank says it’s something on your end. Because it was declined once your system has flagged it.
Hello,
I can see that you’ve already purchased the PRO version of Rank Math, as a PRO badge is already visible next to your account. Can you please confirm if the issue is resolved for you?
Looking forward to helping you.
Thank you.
