my created sitemap templates are not visible to my other team member

#1051808
  • Resolved Kingkhan
    Rank Math free

    Hi my created sitemap templates are not visible to my other team member (his role is Editor and he has all permissions in rank math role manager)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello, I’m sorry to hear that you’re facing issues with the visibility of your created sitemap templates for your team member. Since you’ve mentioned that the Editor role has all permissions in the Rank Math Role Manager, there are a couple of things you can check:

    1. Role Manager Settings: Ensure that the Role Manager settings are correctly configured for the Editor role. Sometimes, specific capabilities might be inadvertently disabled. You can refer to the Role Manager documentation for guidance on how to manage these settings.
      Rank Math Role Manager

    2. Sitemap Module Activation: Make sure that the Sitemap module is activated for the site and that there are no restrictions on who can view or edit the sitemaps.

    3. Cache Issues: If you have any caching plugins active, try clearing the cache to see if that resolves the issue.

    If none of these steps resolve the issue, please reply to this ticket with more details about your setup, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math
    How to Use the Role Manager Feature of Rank Math SEO Plugin

    Please see the screenshots here:

    https://imgur.com/a/RsnPgbA

    It has been fixed, it was a cloudflare cache issue, thank you

    Hello,

    We are glad that you have found the culprit of this issue, and it is already resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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