My content AI pro is not actiavted, kindly help

Hello,

We apologize for the issue you are facing with your Content AI Pro subscription. It seems that your website may not be connected to your Rank Math account, or there might be an issue with the subscription itself.

Here are a few steps you can take to troubleshoot this issue:

1. Check Your Account: Make sure you are logged into the correct account that you used to purchase the Content AI Pro subscription. You can verify your credits by visiting this link.

2. Reconnect Your Account: If your credits are correct but not showing on your website, please go to your WordPress admin area and navigate to Rank Math > Dashboard > Help. From there, disconnect and reconnect your Rank Math account. Here’s how:

   • Disconnect:
   • Reconnect:

3. Refresh Credits: After reconnecting, head back to your Content AI and refresh the credits count to ensure it requests the updated credits from our server. You can do this by following the steps in this screenshot: .

If you continue to experience issues after trying these steps, please reply to this ticket with any error messages you see or additional details, and a human agent from our support team will assist you further.

Thank you for bringing this to our attention, and we hope to resolve it quickly for you!

Sources:
Resolving Content AI Related Issues » Rank Math

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

It seems like you purchased the plugin with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

We need to see the order number that starts with RANKMATH2#####-####-#####

We really look forward to hearing back from you. Thank you.

Hello,

We can see that the site is connected to an account with Content AI Plan. We added the details in the sensitive data section.

To avoid any confusion in the future, would you like to merge these two accounts?

If yes, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.

We really look forward to hearing back from you. Thank you.