My card is not charged for RANKMATH subscription even after updating it

#1127450
  • Hubluxe Engineering

    2 weeks, 4 days ago

    Rank Math pro

    Dear Sir,

    Please note that I don’t want CONTENT AI subscription which raises the bill amount. Kindly see the attachment of the previous email.

    Also, my previous card was not charged and failed due to change in card details. My New card has been updated and is awaiting payment deduction.

    Note: Every year there is RISE IN RENEWAL AMOUNT !!!!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 weeks, 4 days ago

    Hello,

    We apologize for the issue you are facing with your Rank Math subscription payment. It seems there might be a few factors at play here.

    1. Ensure Your Card Supports International Payments: Please make sure that your new card supports international payments in US dollars ($) and is approved for subscription payments. If the payment still fails, it may be worth contacting your bank to understand why the payment is being blocked.

    2. Content AI Subscription: If you do not wish to have the Content AI subscription, please let us know, and we can assist you further with that.

    3. Payment Issues: If your card has been updated and you are still facing issues with the payment not being processed, we recommend checking your Rank Math account to ensure everything is set up correctly. You can log in to your account and navigate to the subscriptions section to verify your payment methods.

    If the problem persists after checking these points, please reply to this ticket with any additional details or screenshots, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we look forward to resolving it for you soon!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Jeremy

    2 weeks, 3 days ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We checked your account and it seems your Content AI trial has already been canceled so it shouldn’t renew.

    We also noticed that you purchased a new plan and our team has partially refunded the transaction to match the previous pricing.

    As for the change of price, this decision to increase the prices is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.

    For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
    https://rankmath.com/kb/updated-plugin-prices/

    It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.

    Hope that helps.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.