My bank says that the payment is pending and therefore, NOT declined

#1031402
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the confusion regarding your payment status. If your bank indicates that the payment is pending, it may still be in the process of being approved. Here are a few steps you can take:

    1. Check with Your Bank: Since your bank states the payment is pending, it might be helpful to ask them how long it typically takes for pending payments to be processed.
    2. Payment Method: Ensure that your payment method supports international payments and subscription-based transactions, as outlined in our troubleshooting guide.
    3. Retry the Payment: If the payment remains pending for an extended period, you might consider trying to process the payment again or using a different payment method.

    If you continue to experience issues, please reply to this ticket with any additional details, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Julie B
    Rank Math pro
    Content AI Creator

    I was charged twice for my account. Can you please check on that and refund the second payment?

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The first transaction of the Content AI was a successful payment. However, it seems you attempted to upgrade the Content AI plan. This upgrade is currently pending, so it will fail soon.

    At the moment, only 1 transaction has been successfully initiated.

    Don’t hesitate to get in touch with us if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘My bank says that the payment is pending and therefore, NOT declined’ is closed to new replies.