Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
I’ve gone through the initial troubleshooting steps and it seems like the Health Check & Troubleshooting plugin isn’t working properly on your site.
Is it possible for you to create a staging website for us to deeply debug the issue without worrying about breaking your live site? If so, please create one, replicate the issue there and share the admin login in the sensitive data section, so we can further determine what’s causing this issue.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Hey Md. Sakib Khandaker
I think I enabled additional caching, thus causing the problem. Now, you can check. After enabling the Troubleshoot, try to open a new tab, and it shall work.
Thanks
Hello,
I’ve tried to go through with the steps to check for conflicts and still it seems to be not functioning properly on your site.
Can you please create a staging environment and share the credentials with us here? So that we can manually go through the troubleshooting steps to identify the root cause of this issue. As doing the troubleshooting procedures on your live website may cause it to malfunction.
Looking forward to helping you.
Thank you.
I understand the cache problem is due to my using Ezoic nameservers. They have their own cache, which is causing the issue.
Also, I’m using it on VPS(on Vultr), so I’m not finding any good guide for making a staging site on that. So, I’ll search and get back to you asap.
Thanks
Hello,
Sure! Please let us know when you’ve done creating staging site by sharing the credentials in the sensitive data section.
Here’s a guide that you may follow to create a staging environment for your website:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Hey, I’ve made a staging website. I’ve added the new url.
Hello,
Upon disabling Rank Math, the author link is still linking to your homepage and the 2nd article still doesn’t have any hyperlink so this issue may be coming from something else. Please refer to my video screencast in the sensitive data section.
Since your theme handles the single template for your articles, we suggest checking this with your theme author instead.
Let us know how that goes. Looking forward to helping you.
Hello,
Let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to assist you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
