my all update remove (keyword , meta desc) when i publish

#982342
  • Resolved Ruanitodelaluna

    6 months ago

    Rank Math free

    hello, I enter the main keyword, I modify the meta description, I save and hey presto it’s as before, without keywords and without modifications.
    Do you have any idea where it might be coming from?
    i have a video recorder here :
    https://streamable.com/577uyu

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    6 months ago

    Hello,

    We apologize for the issue you are facing with your SEO Title, Description, and Focus Keyword not being saved when you publish your updates. This can be frustrating, and we appreciate you bringing it to our attention.

    There are a few common reasons why this might be happening:

    1. Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math, preventing it from saving your changes. You can check for plugin conflicts by following our guide on plugin conflict.

    2. JavaScript-Related Errors: If there are JavaScript errors on your site, they can also prevent Rank Math from saving metadata. You can diagnose these errors by checking the JavaScript Console in your browser. Here’s how to do it in Chrome:

      • Open Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
      • Click on the Console tab to see if there are any errors that might be affecting the functionality.
        Open Developer Tools
        Open console tab

    3. Firewall Blocked Access: If you have a firewall installed, it might be blocking Rank Math from saving data. Ensure that Rank Math is whitelisted in your firewall settings.

    If you’ve checked these potential issues and are still experiencing problems, please reply to this ticket with your site URL and any error messages you find in the console. A human agent from our support team will take over and assist you further.

    Thank you for your patience, and we look forward to resolving this issue for you!

    Ruanitodelaluna

    6 months ago

    Rank Math free

    I found out where the problem came from: it’s the permalinks.
    Only the “simple” one works: there’s no problem with it, but as soon as I change it and put, for example, the structure “title of the publication” and I publish an article, the keyword is removed, as well as the rest, like personalized meta description.
    Do you know where this problem might come from?
    and besides, I can’t do anything in tools. Every time I click on something, there’s a message with a red error banner.

    Reinelle

    5 months, 4 weeks ago

    Hello,

    Thank you for your patience.

    The video link you shared is no longer working.

    However, please check if you are using a Firewall as it may prevent saving the changes/enabling modules.

    If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how this goes.

    RankBot

    4 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘my all update remove (keyword , meta desc) when i publish’ is closed to new replies.