My AL credits are no longer on my website.

Hello,

Thank you for your message, and we are sorry for any inconvenience that might have caused.

We have converted your previous content AI to our new Content AI 2.0, and these Content AI credits will renew monthly until your subscription expires.

You can check your subscriptions here: https://rankmath.com/my-account/subscriptions/

Do note that you will only be charged yearly, but we have bumped you to a higher plan, free of charge, for being a loyal customer.

You can check your the credits from here: https://rankmath.com/my-account/websites/

Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward: 
https://rankmath.com/kb/content-ai-plans-and-credits/

Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.