Hello,
Thanks for contacting the support.
You will have to connect your Rank Math account to the site to access the credits you have purchased. You can reconnect the account from WP Dashboard > Rank Math > Dashboard > Help and disconnect & connect your account.
Let us know how that goes. Looking forward to helping you.
Hello,
Thanks for your response.
I did as you suggested, however, it still does not reflect.
I would like a refund, please.
Thanks.
Hello,
If you prefer, we can check this one over your admin dashboard and connect your Rank Math account properly so you can make use of your purchased AI credits. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
However, if you wish to proceed with your refund request, let us know here and we will do the needful.
Looking forward to helping you.
Thank you.
Hello,
I appreciate you proposing some solutions, however, I would prefer a refund.
Thank you.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps.
