Hello,
I’m sorry to hear about the issue you are facing with the AI content not displaying correctly. It sounds like you might need to refresh your Content AI credits to ensure everything is functioning properly.
Please follow these steps:
- Go to your WordPress Dashboard.
- Navigate to Rank Math > General Settings > Content AI.
- Refresh the credits from there.
Here’s a screenshot for reference:
After refreshing the credits, check if the AI edits appear in your content as expected. If the issue persists, please reply to this ticket and include your site URL along with the screenshot you mentioned. A human agent from our support team will then assist you further.
Thank you for raising this concern, and we hope this helps!
I am not able to see AI edits to approve them when they are in my content. I can see them in the edit snippets but not the content. I have screenshot I can upload.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please follow this guide and see if this works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If it doesn’t, please share the screenshots of the issue using this tool: https://imgur.com/upload so we can assist accordingly.
Looking forward to helping you.
I have to register an account which I did and then it closed the dialog box with the screenshot. How am I suppose to get the screenshot to you? I am not happy about registering for a 1 time use. You must have an easier way to get a screenshot.
Hello,
You can upload the photo using Google Drive and share the link here if that is easier for you.
We really look forward to hearing back from you. Thank you.
Hello,
The link you have shared needs access to view.
Please update the link to public so we can check the images.
Looking forward to helping you.
What is happening with my open ticket?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I’m away until Monday. When I get back I will follow up
Hello,
Thank you for the access. We’ve checked, and the Fix with AI feature is working as intended.
The reason you’re not seeing AI edits in the main content area is because the page was built with Elementor, but the AI generation was attempted using the default WordPress editor. Since the AI couldn’t read the content from Elementor, it wasn’t able to generate the edits properly.
When we tried generating edits directly within Elementor, the Fix with AI feature worked as expected. Here are the screenshots for reference:
https://i.rankmath.com/i/xiLVI6
https://i.rankmath.com/i/nzcrGm
We also added 10 credits used for the test.
So, to ensure the AI edits appear correctly, please use Fix with AI within Elementor for pages built with it.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I don’t know how to use Fix AI in elementor. Do you have a tutorial?
Hello,
Here is a guide you can follow: https://rankmath.com/kb/fix-seo-tests-with-content-ai/.
You can also watch this video as well: https://www.youtube.com/watch?v=TtmTA8AWqWg
While the guide is created for the Block Editor and Classic Editor, it is relevant for the Elementor page builder as well.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
