Hello,
We apologize for the issue you are facing with your Rank Math account showing as free despite your successful payment.
To resolve this, please ensure that you are logged in with the correct email address associated with your Rank Math PRO subscription. You can verify this by following these steps:
- Log into your Rank Math account dashboard.
- Click on the account menu at the top and select âEdit Profileâ or navigate to âAccount detailsâ in the left sidebar.
- Check the email address listed in the âEmail addressâ section.
If the email does not match the one used for your purchase, please log out and log back in using the correct email. If everything seems correct and your account still shows as free, you will need to reply to this ticket with the email address you used for the purchase, and our support team will assist you further.
Thank you for raising this concern, and we look forward to resolving it for you!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
s**************@g********
Hello,
Thank you for contacting Rank Math. We apologize for any inconvenience caused.
Your account has been upgraded already. The PRO badge is already visible on your account.
To use Rank Math PRO, you first need to download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
