My Account not include the website

Hello,

We apologize for the issue you are facing with your Rank Math account not showing the correct website. It seems that the problem may arise from not connecting your Rank Math account with the correct domain or account.

To resolve this, please follow these steps:

1. Disconnect your current Rank Math account: Go to your WordPress Dashboard and navigate to Rank Math SEO → Dashboard → Help. Click on Disconnect Account.
   

2. Reconnect with the correct account: After disconnecting, click on Connect Now and ensure you select the correct account associated with your PRO license.
   

3. Activate your PRO license: Make sure you have installed the Rank Math PRO version alongside the free version to activate your PRO license correctly. You can refer to this tutorial for guidance on installing Rank Math PRO.

If you continue to experience issues or if your domain is still not showing up, please reply to this ticket with the specific URL of your website so that a human agent from our support team can assist you further.

Thank you for raising this concern, and we hope this helps resolve the issue!

Sources:
Website Not Shown In Rank Math Account Area » Rank Math
Where Is My Rank Math PRO License Key?

Hello,

The account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

You can upload screenshots using this tool and add the link here.

Looking forward to helping you.

Hello,
 
We found your subscription under a different email address. [moved to sensitive data section]

To avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.

Hello,

We have gone ahead and merged your accounts and kept the preferred email address. Please check from your side if everything is in order.

After checking everything, please proceed with installing the PRO plugin to your websites and reconnecting your Rank Math account by following this guide: https://rankmath.com/kb/how-to-connect-or-disconnect-rank-math/

Hope that helps.

Hello,

We’re very sorry for the trouble you’ve faced.

To fix the domain misassignment and restore your Content AI credits, can you please provide temporary access to your website? Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Once we resolve the issue, we’ll also add extra Content AI credits (valid for this month) to your account as a small apology for the inconvenience.

Looking forward to helping you on this one.

Hello,

We completely understand your decision and sincerely apologize for the trouble you’ve experienced.

The refund has already been initiated, and we truly appreciate you giving Rank Math a try. We wish you all the best with your new website.

If you ever decide to return, we’ll be here to help.