Hello,
We apologize for the issue you are facing with your Rank Math account still showing as a free plan despite your purchase of the PRO version. This can happen if the email address associated with your PRO plan differs from the one on your free account.
To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by navigating to the Rank Math Support Forum and opening a ticket.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. This will help our support team locate your PRO account and make the necessary changes.
Thank you for raising this concern, and we appreciate your understanding as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The PRO subscription was purchased using this email address [see sensitive data section].
Please login to that account and download the PRO plugin there.
If you wish to merge your accounts to avoid further confusion, let us know what email address you wish to keep and we’ll do the needful.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
