My account is INCORRECT!

#931233
  • Resolved HMGsupport

    1 year ago

    Rank Math free

    My account is INCORRECT!
    It says I have no subscriptions, but I have a business subscription for 200 sites and a free trial of Content AL. I already have 2 other AI tools and am not using your content AI. I want to cancel it, but I can’t!!!

Viewing 1 replies (of 1 total)
  • Ike

    1 year ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    It seems the subscription was purchased with a different email/account as the account you opened this ticket with has no subscription.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    11 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘My account is INCORRECT!’ is closed to new replies.