My account is INCORRECT!

#931233
  • HMGsupport

    1 week, 4 days ago

    Rank Math free

    My account is INCORRECT!
    It says I have no subscriptions, but I have a business subscription for 200 sites and a free trial of Content AL. I already have 2 other AI tools and am not using your content AI. I want to cancel it, but I can’t!!!

Viewing 1 replies (of 1 total)
  • Ike

    1 week, 4 days ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    It seems the subscription was purchased with a different email/account as the account you opened this ticket with has no subscription.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

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