Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We’ve checked your account, and you have purchased the Content AI Starter plan.
Could you please confirm if you want to purchase Rank Math PRO instead?
Looking forward to helping you.
yes, gladly I wanted the Pro version, I think something went wrong. Can you quickly set it up for me so that it is correct.
thx
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your Content AI Plan. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
If you intend to purchase the PRO plugin, please do so here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
