My Account claims I have No Pro Subscription

#386355
  • Resolved John

    3 years, 10 months ago

    Rank Math free

    I’m trying to download the new version of Rankmath Pro and your site says I do naot have an active subscription. I do This is on my plug update “There is a new version of Rank Math SEO PRO available. View version 3.0.11 details. Automatic update is unavailable for this plugin. It seems that you don’t have an active subscription for Rank Math SEO PRO. Please see details and pricing.

    I am not sure what is going on but it is extremely frustrating.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Miguel

    3 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math today.

    It seems that you bought the PRO subscription with a different email address, which we shared in the sensitive data section.

    ​​​​​​If you would like us to merge the accounts under a single one please let us know the preferred email address.

    Looking forward to hearing back from you.

    John

    3 years, 10 months ago

    Rank Math free

    Hello Miguel, thank you – I tried logging in on that one too but it was not working. Anyway yes, can you merge the accounts into one single account under j*******@c******. Thank you

    Miguel

    3 years, 10 months ago

    Hello,

    We have merged the accounts and the PRO subscription is already showing in the badge near your name indicating that it is active here.

    Please let us know if you require any further assistance accessing the account, such as a password reset.

    Looking forward to hearing back from you.

    John

    3 years, 10 months ago

    Rank Math free

    Thank you for your help!

    Jeremy

    3 years, 10 months ago

    Hello,

    We are super happy that we could address your request. Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘My Account claims I have No Pro Subscription’ is closed to new replies.