Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please open this link?
yourwebsite.com/wp-admin/network/admin.php?page=rank-math
If that doesn’t help, please disable the plugin and reactivate it again. You would notice this icon:
https://i.rankmath.com/qlNOzb
Clicking that should open the setup wizard of the plugin.
The correct way to use our plugin on a multisite setup is to install it on the network but only activate it on specific websites.
I hope this helps. Looking forward to helping you.
Hello Jaideep,
I already tried that multiple times, but did it once again now, but with same result. So I’m stuck with the same problem still.
What is the next step?
Best,
Lars
Hello,
Thank you for the follow-up.
Could you please confirm if you have already set up Rank Math (using setup wizard) on your main site and connected to your Rank Math account?
Please also try reconnecting your website to your Rank Math account. Here’s a link for more information:
https://rankmath.com/kb/website-not-shown-in-account/
If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
It seems that you have missed including the website URL/login URL in the sensitive data section.
Please add it as well to investigate this issue further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
I was able to log in to your website but I can’t seem to navigate plugins and other pages. Please elevate the access to admin-level so that we can troubleshoot this further.
We are looking forward to helping you.
Sorry – forgot to grant full access. You are now super admin with privileges for the whole Network.
Hello,
Thank you for your reply.
In a Multisite environment, you need to install Rank Math on your main site before installing it on a sub-site.
After installing the plugin, you can choose to network activate the plugin by clicking the Network Activate link. If you do so, the plugin will be activated on all your subsites. If you wish to install Rank Math only on a particular subsite, then do not network activate the plugin.
I have done that for you. It’s activated on a single website (The site you mentioned). You may now able to access the Rank Math dashboard.
You can learn more about here:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Please read the whole ticket – I already installed, activated and tried to use the wizard.
The problem is that I’m getting the message “Sorry, you are not allowed to access this page” when I’m trying to use the setup wizard. The site is also activated on my RantMath account.
Will you please try and log in again, and use the setup wizard on the zacasinos site?
Hello,
I think you have misunderstood my response. Please check the screenshot (inside sensitive area section). I can access the setup wizard from my end. Could you please confirm it on your end?
Looking forward to helping you.
You are right – Now it works. I can see all features now. Fantastic!
Thanks a lot!
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
