Multi-Site Network Admin Fatal Error

#92499
  • Resolved Obai Shawqi

    4 years, 2 months ago

    Rank Math free

    I am trying to install Rank-Math on a fresh install of WordPress with a multi-site feature Enabled.
    I have only one main site and one subsite.

    When I try to activate rank math on the network level, I get the following error message :
    “Plugin could not be activated because it triggered a fatal error.”

    The plugin can get activate on-site level, only network admin activation is unsuccessful.

    PS: I didn’t install any themes or plugins yet.

    • This topic was modified 4 years, 2 months ago by Obai Shawqi.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Rank Math

    4 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Obai Shawqi

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Obai Shawqi

    4 years, 2 months ago

    Rank Math free

    Fixed the missing data in the sensitive data field, sorry for that

    Rank Math

    4 years, 2 months ago

    Thank you for the details. Activation worked for me.

    Any specific steps to reproduce this issue?

    Obai Shawqi

    4 years, 2 months ago

    Rank Math free

    I can activate the plugin on every site, I can’t activate it on the network level

    55

    Rank Math

    4 years, 2 months ago

    Hello,

    Can you please check? We have added a fix on your site and that seemed to have worked.

    Looking forward to helping you. Thank you.

    Obai Shawqi

    4 years, 2 months ago

    Rank Math free

    I checked and it is working fine now,
    Thank you a lot.
    Should I contact you for every site with the same issue in the future?, or are you going to apply a fix for it soon?

    Rank Math

    4 years, 2 months ago

    Hello,

    Glad that helped.

    No, we are working on a fix and should be included in the upcoming version, and do not worry, your website should not throw any error anymore.

    If there’s anything else, please feel free to open a new support ticket.

    We are here to help. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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