Moving Rank Math subscriptions to new site.

#1090876
  • Resolved Michael Wade

    1 month, 1 week ago

    Rank Math free

    Hello – First I will say that finding your page to submit a ticket requires to many run around steps. As a user I am totally frustrated with the process. However, I need answers to questions and I can’t find them. I currently have Rank Math Business and AI. Due to security issues we had to redesign and move our website to different hosting. Rank Math is there but I don’t know how to upgrade to the versions I have paid for. Can you tell me or I’m guessing you will send me a link to mountains of online files. Please work on your “customer support” are because I think you have a business that I can use for many years to come. Thank You – Michael S. Wade Wolfsbane K9 LLC.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the frustration you’re experiencing with the support process. Thank you for raising your concerns and for your continued support of Rank Math.

    To upgrade to the versions you have paid for on your new site, you will need to connect your Rank Math account to the new installation. Here’s how you can do that:

    1. Install Rank Math: Ensure that the Rank Math plugin is installed on your new site.
    2. Connect Your Account: Go to the Rank Math dashboard in your WordPress admin area. You should see an option to connect your Rank Math account. Use the same email address that you used to purchase your Rank Math Business and AI subscriptions.
    3. Activate Your License: Once connected, your subscriptions should automatically activate on the new site.

    If you encounter any issues during this process or if the subscriptions do not activate, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.

    For comprehensive assistance, we also offer a professional setup service that ensures your plugin is set up correctly according to the latest SEO standards. You can find more information about this service at Rank Math Professional Setup Service.

    We appreciate your feedback and are here to help you make the most of Rank Math. Please let us know if you have any other questions or need further assistance!

    Sources:
    How Does Rank Math Provide Support for Client Websites » Rank Math

    Princess

    1 month, 1 week ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    1 week, 2 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Moving Rank Math subscriptions to new site.’ is closed to new replies.