Moved: Working Sitemap is white without any changes

#109656
  • Resolved Skyranker

    3 years, 10 months ago

    Rank Math free

    I have no trust when Rank-Math Sitemap is start showing as white even after configuring rules in CloudFlare and Siteguard plugin. Not only that I always ensure whenever new post link is created, I purge Siteguard cache to reflect the link in site-map. Although it should not be required since rules are configured in Siteguard cache plugin but still it doesn’t work.

    After doing all these, still sitemap becomes white randomly. I never faced this issue with Yoast and best part I had never configured any rule in Cloudflare or siteguard.

    I am paying premium charges but still response time is 2 days… not happy at all with Rank-math.

Viewing 1 replies (of 1 total)
  • Michael Davis

    3 years, 9 months ago

    Rank Math pro

    Hello Skyranker,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue.

    If you have a paid account, please use that to create a new ticket on this issue in the Pro/Business section, (paid users have priority).

    Looking forward to helping you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Moved: Working Sitemap is white without any changes’ is closed to new replies.