Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
I am dissatisfied with your response and services. Do you want me to wait 60 days because I used a debit card? How can you deduct money from a customer’s account without their knowledge? The service was quite unsatisfactory.
Hello,
We send an email 7 days prior to the renewal to inform our users of the same and give them a full week to cancel the subscription.
In your case, we have given you a refund even though you didn’t cancel the subscription on time.
Unfortunately, we don’t have any saying in the timeframe it takes for the refund process to complete as that is subject to banking and local laws.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
