Mobile Snapshot not showing

#162122
  • Resolved Irene RF

    3 years, 9 months ago

    Rank Math free

    Hi,
    I just install rank math and I see the following errors in :

    1)I see an error 1020 from Cloudflare in Mobile Snapshot. I already whitelisted your IP 104.20.193.153 in Cloudflare. but didn’t help. I use Cloudflare and Ezoic. And in the Error message Cloudflare is getting an Ezoic IP instead of mine.

    2)I enabled minify in W3TC, but the report shows it as disabled. (I disabled it before because I can’t share posts on WhatsApp with image and snippet. Not working now anyway)

    Thanks in advance
    Irene

Viewing 5 replies - 16 through 20 (of 20 total)
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  • Irene RF

    3 years, 9 months ago

    Rank Math free

    I disabled the firewall again. Please let me know when you are done.

    Jeremy

    3 years, 9 months ago

    Hello,

    Thank you for keeping in touch with us.

    I was able to log in to your website but I can’t seem to navigate to other Rank Math settings and the plugin page. Please elevate the access to admin-level so that we can troubleshoot this further.

    We are looking forward to helping you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    The issue I see with your plugin is with Cloudflare.
    I will use the plugin as it is now without preview. Thanks

    Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for the update.

    It seems that you have already removed access to your website in the designated sensitive data section. We apologize for any inconvenience this issue may have caused you.

    However, if you wanted us to further investigate this issue, please don’t hesitate to contact us anytime as we are always here to help.

    Thank you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 16 through 20 (of 20 total)
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The ticket ‘Mobile Snapshot not showing’ is closed to new replies.