Mobile Snapshot not showing

#162122
  • Resolved Irene RF

    3 years, 9 months ago

    Rank Math free

    Hi,
    I just install rank math and I see the following errors in :

    1)I see an error 1020 from Cloudflare in Mobile Snapshot. I already whitelisted your IP 104.20.193.153 in Cloudflare. but didn’t help. I use Cloudflare and Ezoic. And in the Error message Cloudflare is getting an Ezoic IP instead of mine.

    2)I enabled minify in W3TC, but the report shows it as disabled. (I disabled it before because I can’t share posts on WhatsApp with image and snippet. Not working now anyway)

    Thanks in advance
    Irene

Viewing 15 replies - 1 through 15 (of 20 total)
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  • Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. Iā€™m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if you’re seeing this error in SEO Analysis Tab in Rank Math? If so, please also check the affected URLs in our external analyzer and see if the issue still persists? https://rankmath.com/tools/seo-analyzer/

    If the issue is already fixed there, please head over to Rank math > Status & Tools > Database tools > Flush SEO analysis data and Remove Rank Math Transients, then perform SEO analysis again.
    Remove transients

    Please note that some options are only available when you enable the Advanced Mode in Rank Math. If it’s not showing, you must have chosen to use the Easy Mode. Please follow the steps in this link to switch to Advanced Mode:
    https://rankmath.com/kb/advanced-mode/

    If the issue still persists, please whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com

    I hope that helps. Thank you, and looking forward to your update.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    In the https://rankmath.com/tools/seo-analyzer/:
    The issue with minify CSS is gone,
    but the issue with Mobile Snapshot doesn’t.
    Already whitelisted your new IP and user-agent.
    Thanks for your time.
    Irene

    Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for the update.

    Could you please confirm if you have already flushed the SEO Analysis Data and removed Rank Math Transients?

    If that didn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and we really look forward to helping you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    Hi

    I sent the link.
    I have a WP Multisite with two directory subsites /es/ and /en/.
    Main site is redirected to /es/.

    The plugin is activated in /es/ and /en/

    Thanks

    Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    I tried to log in to your site but Cloudflare is blocking access.
    (Check screenshot in sensitive data section)

    Can you please remove the restrictions so we can access your site and investigate the issue?

    Looking forward to helping you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    I have to whitelist de IP from where you are accessing

    Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    I am sorry but we have dynamic IPs. Even if you whitelist our IP ā€“ our IP might have changed by the time we check your ticket.

    You can temporarily disable security measures to further investigate this issue.

    Looking forward to helping you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    Sorry. Ok I disable the firewall rule for the backend.

    Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    I was able to login to your site, but the access you provided seems to be limited.

    Can you please provide admin-level access for us to investigate further?

    Looking forward to helping you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    Cant access the backend.

    Irene RF

    3 years, 9 months ago

    Rank Math free

    Can you update me? I can’t access the backend

    Irene RF

    3 years, 9 months ago

    Rank Math free

    I worked it out. I can log in now.

    Jeremy

    3 years, 9 months ago

    Hello,

    Thank you for keeping in touch with us.

    I was trying to access your admin backend but I was greeted with a 1020 error as well. Can you please check on this one so we can further investigate your issue?

    We are looking forward to helping you. Thank you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 20 total)
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The ticket ‘Mobile Snapshot not showing’ is closed to new replies.