Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Rank Math uses an external script for that snapshot and they usually update screenshots after a couple of weeks thus, it could be that the snapshot is still being cached. Please give it some time then test again.
You may also try to clear your browser cache and conduct the analysis test again.
Looking forward to helping you. Thank you.
I have cleared the browser cache and the same old image is still there.
Hello,
After further investigations, I noticed that if you add a parameter ?1 to your website URL, the correct snapshot will appear. Please see this videos screencast:
https://i.rankmath.com/byugJV
This only indicates that your website is still heavily cached by a server-level caching app/software such as Cloudflare. Please contact your hosting provider and clear the cached files of your website.
We are looking forward to helping you.
I have W3 Total Cache Plug In on my website. Shouldn’t this clear the cache to be able to update the image? Apparently it is not.
Hello,
We might need to take a closer look at the settings then. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I made a back up and put a temporary login in the sensitive data. I have another problem in the SEO Analysis. It says I have an image without an Alt Attribute, but I have deleted the image from the Media Gallery, cleared cache, and it still is showing the error.
Hello,
Thank you for keeping in touch with us.
I tried disabling your W3 Total cache plugin temporarily by enabling troubleshooting mode. And also disabling it live to completely disable the caching temporarily. The issue is still there.
This only tells us that another caching app is caching your website. Could you please confirm if you have contacted your hosting provider to check it?
This cause of issue also applies to your “image alt” problem.
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Could you please check the c-panel? I used to have installed WP Rocket and perhaps it was never completely deleted and causing a conflict. Or perhaps you’ll find the other caching that seems to be the problem. I don’t see anything myself. Thank you!!
Hello,
I tried accessing your cPanel but it says the login is invalid. Could you please share the complete cPanel details so we can further check it?
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The cpanel login worked for me. Perhaps you entered the password wrong. I also send the wp-admin. Again, I deleted WP Rocket recently and started using W3TC a few days ago. Since then both issues with Rank Math in the SEO Analysis. I wonder if there are remnants of WP Rocket caching still on the cpanel, but I cannot find any. I appreciate you taking a look and resolving any caching issues, as you said the page is heavily cached – causing the problem on RankMath – and it shouldn’t be at all as I have deleted all caching through W3TC. Many thanks for your help in trying to solve this!
Hello,
I was able to log in to your cPanel and thank you for providing the details.
However, I can’t log in to your WordPress Dashboard admin. Please see my video screencast in the Sensitive Data section. Could you please check it as well?
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
