Mobile Menu is not working

#1060511
  • Resolved Andreas

    3 months ago

    Rank Math pro

    I have a problem with my website. After making several settings in Rank Math, the mobile menu no longer works. If you reduce the browser window, it still switches correctly to the mobile menu, but the menu remains non-functional. At the same time, scrolling does not seem to work in some cases. If you enlarge the window back to desktop size, the desktop menu no longer appears and you can no longer scroll.
    Unfortunately, I only noticed this after I had adjusted the settings step by step as recommended. Can you help me find the setting that is causing the error?

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 months ago

    Hello,

    I apologize for the issue you are facing with your website’s mobile menu. It sounds like a frustrating situation. Unfortunately, the context provided does not include specific information about troubleshooting mobile menu issues related to Rank Math settings.

    To assist you better, could you please reply to this ticket and include your website URL? This will help us identify the problem more effectively. Additionally, if you have made any specific changes in Rank Math that you suspect might be causing this issue, please mention those as well.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Andreas

    3 months ago

    Rank Math pro

    I already provided the data, you’ll need to access our website

    Andreas

    3 months ago

    Rank Math pro

    Could please send an answer?

    Reinelle

    3 months ago

    Hello,

    We’ve checked your site, but we’re unable to replicate this issue.

    Here’s a screencast for your reference:
    https://i.rankmath.com/v/gvWPnD

    Could you please confirm if we’re missing some steps to replicate it?

    You can upload screenshots using this tool or record a video screencast using a tool like Loom showing the issue and add the link here.

    Looking forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Mobile Menu is not working’ is closed to new replies.