Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you also provide the affected URL/s for this issue to investigate further? You can add them in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
I’ve checked your site in the mobile-friendly tool by Google, and it seems that it’s working fine. Could you check in your Google Search Console if you’re getting any error messages in there as well? You can take a screenshot and add it to the designated Sensitive Data section.
You can also try validating the issues on GSC to see if the issue will get resolved.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Errors are still present, maybe you aren’t checking correctly.
Please see attached screen shots.
Thanks again
Dan
Hello,
I am afraid I am not seeing anything related to Rank Math in those screenshots. Please let us know if we missed anything but 3 out of 5 errors in your last screenshot are related to your Google Ads. 1 of the related to your reCAPTCHA script and the remaining one is about the footstools-collection image.
If you believe any of these errors show up only when Rank Math is activated, please let us know because these layout issues are not related to Rank Math as we have nothing to do with these.
Hope that helps.
Correct, I thought that was clear from my original post, I was just hoping you may be able to offer some advice anyway.
Not to worry.
Thanks
Dan
Hello,
Thank you for the follow-up.
I hope that clears this issue. Could you confirm so we can close this ticket?
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
How has that cleared the issue lol!!
Hello,
Please follow through this guide on fixing mobile usability issues: https://support.google.com/webmasters/answer/9063469?hl=en
You should also consider reconfiguring your adwords to see if there is something you may have missed.
That said, given this is not an issue that is coming from Rank math but rather from your site configurations, we may not be of much help. You can try checking through your site settings and if you are unsure anywhere, get in touch with related support for assistance.
Hope this clears this for you, thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
