missing video thumbnail url - Support

Resolved lindeymagee
2 years, 6 months ago

Rank Math free

HI Team,

We are using pro version of rank math. we are getting missing video thumbnail url for few pages (3) on our site. I know if I set page feature image then the issue will resolve but I am not willing to set the page thumbnail.

Also there is no video on the page but still rank math is preparing a video structure data. View source of page shows a meta tag as below
<meta property=”og:video”…>

Can you please guide me on this as what is the concern here as why the video meta tag is appearing when there is no video content on the page?

Also there is some setting in rankmath where we can define automatic generation of thumbnail. I believe I have seen this setting in rankmath somewhere but not able to figure out where. Can you please guide me on this too.

Thanks,
Amit

Viewing 5 replies - 1 through 5 (of 5 total)

Jeremy
2 years, 6 months ago

Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

You currently have a video schema template that is set to display to the entire website.

You may need to remove that or change the display condition.

As for your inquiry about the autogeneration of the thumbnail, you can find it under Rank Math > Titles & Meta > Pages > Autogenerate Image.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

lindeymagee
2 years, 6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

lindeymagee
2 years, 6 months ago

Rank Math free

Hi Jeremy. As you mentioned that video schema is applicable on entire site so with this the missing thumbnail error should have been reported for entire site but here it is being reported for only 3 pages (which does not have video in it. I have given name of the pages in sensitive data section above). So can you please guide as how and why other pages are not having this error ?

I will check the “autogenerate feature”.

Thanks,
Amit

lindeymagee
2 years, 6 months ago

Rank Math free

I have enabled the autogenerate for thumbnail but it did not helped. out of 3 pages, from 2 pages I have removed the video schema. Now it is “on” only one page “request-a-quote-free-estimate” and autogenerate is on (cache is cleared) and still it is throwing thumbnail missing error. Can you please guide me on this.

Thanks,
Amit

Prabhat
2 years, 6 months ago

Rank Math agency

Hello,

I logged into your website’s admin area and it seems like you’ve removed the Video Schema Template that you had, and as such, the error and Schema are also removed from the /request-a-quote-free-estimate/ page.

You can have a look at the Rich Results test report on the above page in the sensitive data section of this ticket.

As for your question about why other pages didn’t have the issue, could you confirm if the other pages that you tested had featured images on them or if the thumbnail was manually added by editing the Schema on those pages?

As the Schema template is deleted, unfortunately, we’re unable to test the other pages with respect to that template.

However, if any of the above cases is true, that would explain why the error was not shown.

Looking forward to hearing back from you.

Thank you.

RankBot
2 years, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘missing video thumbnail url’ is closed to new replies.