Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Yes, it would help us a lot to determine the cause of the issue. Could you paste it in the Sensitive Data section?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We released an update 1.0.43.1. Please head over to your WordPress plugins/update page and update the Rank Math plugin to the latest version.That should fix the issue.
You might need to hard refresh your browser by using any of these keyboard combinations:
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
and clear your website and server-cache if you are still seeing any issues from Rank Math’s end.
Hope that helps. If there’s anything else we can help you with, please let us know. We are here to assist.
Hi Michael,
I set up automatic updates for the plugin the version in use is 1.0.43.1, cleared the browser cache (Chrome) using the keyboard combination for Windows (10 pro) and also used the Chrome tool to clear the browser cache, also using the WpRocket tool to clear the cache of the site and that of Clouflare but I still don’t see the Tools tab in Status&Tools in the Easy Mode.
The error log is still visible at the end of the page without any change from what I sent you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit. If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Antonio,
I can see everything working fine. I do not encounter the issues you have highlighted.
I see the advanced mode’s link and I have enabled it for you:
After dealing with the options, feel free to go back to the easy mode if you wish.
Please take a look and let us know if you need help with anything else.
Something has changed before your intervention without me doing anything, I still see the error log at the bottom of the page, the same one I sent you.
I’ll keep the plugin’s behavior checked.
Hello,
I have also checked it by myself without the error you said. If you want, we can wait a few days and if you still face the issue, we will check it again.
Looking forward to help you.
Ok thanks Alberto I will keep the ticket open for a few days in the meantime I will check the behavior of the plugin if the issue reoccurs I will use this ticket to notify you otherwise I will close it, it is strange however what happened …
Hi Antonio,
It is weird, indeed.
I didn’t make any changes. It could just be some hard cache that got cleared and the issue got removed.
Let us know if you need our help with anything else.
Hi guys,
I have been checking the plugin these days and I have not encountered the issue anymore, the log file that I sent you is still visible at the bottom of the page, this is not a problem for me I just wanted to know if it is normal,apart from this I close the ticket and thank you for the excellent support.
Antonio
Hello Antonio,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
About the error log at the bottom, it could be due to having the PHP or WordPress debug enabled. You could disable it by following this tutorial: https://medium.com/@visualmodo/how-enable-disable-debug-mode-in-wordpress-ff0c5a4b35a5
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Antonio,
I see you set the thread as solved and we are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
