Missing Subscription Information in Account Details

#1074789
  • Resolved Aurexum Gmbh

    1 month ago

    Rank Math free

    Hello,

    We’ve booked a Rank Math Pro subscription but the subscrition detail and invoice can’t be found here in the account details.
    In the meantime our credit card account was charged twice with different values.
    Could you please check and give an advice how to proceed?

    Best Regards,
    Jörg Schmidt

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month ago

    Hello,

    We apologize for the issue you are facing with your Rank Math Pro subscription and the duplicate charges on your credit card. Thank you for bringing this to our attention.

    To resolve the missing subscription information and invoice, please follow these steps:

    1. Check Your Email: You should have received an invoice via email when you made the purchase. If you can’t find it, please check your spam or junk folder.

      Invoice in email

    2. Access Your Account: Log in to your Rank Math account and navigate to the Subscriptions section from the left sidebar. Here, you should find all your invoices under the Invoices tab.

      Subscriptions tab in Rank Math account area

    3. Download Invoice: If you see your invoice listed, you can download it by clicking the Download Invoice icon next to it.

      Download Rank Math subscription invoice

    If you still cannot find your subscription details or if there are discrepancies with the charges, please reply to this ticket with your website URL and any additional details regarding the charges. A human agent from our support team will take over and assist you further.

    Thank you for your patience, and we look forward to resolving this for you soon!

    Princess

    1 month ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    4 days, 19 hours ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Missing Subscription Information in Account Details’ is closed to new replies.