Hello, we apologize for the issue you are facing with your missing PRO subscriptions. To check if your Rank Math account has an active subscription, you can follow these steps:
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Check Your Rank Math Subscription: Log in to your account area on the Rank Math website. From the left sidebar, select Subscriptions to view the current status of your Rank Math subscription.
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Check if You’re Using the Latest Version of Rank Math PRO: Ensure that you are using the latest version of the Rank Math PRO plugin. You can check this in your WordPress Dashboard under Plugins.
If you still have questions or need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you. Thank you for raising this concern!
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
And how to I get back my subscription?
Hello,
Thank you for contacting support.
Your PRO subscription was canceled due to non-payment 2 days ago. We sent out multiple email reminders about the same but the payment could not be collected so after 2 weeks of trying the subscription was canceled by the system.
If you want to continue to enjoy the PRO features you need to sign up for a new one from here: https://rankmath.com/pricing
Don’t hesitate to get in touch if you have any other questions.
As per checking, my payment method was updated and working.
As per screenshot.
Could you let me know whats wrong and is it possible to fix it?
https://imgur.com/a/MXatzVw
Hello,
The subscription has expired already and we do not have any option to revert a subscription that has expired already. You will have to make a new purchase:
https://rankmath.com/pricing/
Hope that helps.
Hello,
We are glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
