Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello there,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
HI Michael,
I added the information you requested.
Jay
Hi,
We were going to check your website but seems like the website is down.
Please let us know when it is back up so we can check.
Oh, I see the problem. I will get it fixed soon.
Hi there,
Thanks for the follow up.
It looks like the meta title is only loaded after the listing pages are fully loaded. Please share some temporary FTP access as well so that we can investigate this issue further.
We are looking forward to helping you. Thank you.
Hi Michael,
What would you be looking for on the server or website from FTP access? Is there some type of code that you would want to add to a file?
Jay
Hi Jay,
Thanks for the follow up.
I am interested in checking whether you have some theme code that is affecting this issue, the current access is limited and I cannot edit or view any theme or plugin code.
If you do not wish to share the FTP access, please elevate my access so that I can view the files and investigate further.
Thank you.
Hi Michael,
Your access is at admin status.
I know it works properly with Yoast SEO.
Jay
Hi there,
Thanks for the follow up.
I am still unable to view/edit theme files as you can see on this screenshot:
Looking forward to helping you. Thank you.
I can email you a theme in a zip file, would that help?
Hi Jay,
Thanks for the follow up.
You can send me an Updraft zip backup of your site with all the installed plugins and theme so that I can try to replicate this issue on my local testing environment.
I am looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
