missing fields schema

#66693
  • Resolved Brentbozeman

    4 years, 2 months ago

    Rank Math free

    Hello,

    We submitted 2 products to google with the schema set to “product” however google returns error that the fields “itemreviewed” and “author” are missing. I do not see where to add the items under the product “woocommerce” area. It looks like the fields are not there.

    Do you guys know how to add the missing fields that google is looking for? It is for the reviews to display on google search results? The review there now is only 1. It is not a google review, or 3rd party.

    Thanks in advance for your help!!

    Brent

Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Have you tested the URLs on Google SDTT.? If the issues happen there to, please share the URLs with us so we can test from our end.
    ​​​​​​​
    We might also need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    Could you share the credentials as my colleague suggested so we can try to check it? Thank you!

    Looking forward to help you.

    Brentbozeman

    4 years, 2 months ago

    Rank Math free

    Have had security issues, not comfortable with that. Is there a way maybe you guys could send over info to edit to add the fields for google? Maybe paste in to file additional fields?

    thanks for your help.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    I have tested the URLs you have shared and the Review Schema, which is generating the errors, is not coming from Rank math.

    You can confirm this by disabling temporarily disabling Rank math and test your URLs on Google Structured Data Testing Tool

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    RankBot

    4 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘missing fields schema’ is closed to new replies.