Missing Content AI Credits – My Plan Is No Longer Active

#976788
  • Resolved Ismail Kharta

    9 months, 3 weeks ago

    Rank Math free

    Hello Rank Math Team,

    I am experiencing an issue with my account where I noticed that my Content AI credits have disappeared, and it seems like my paid plan is no longer active. I was subscribed to [your paid plan name], but when I logged in, I found no available credits, and I am unable to use the features included in my plan.

Viewing 1 replies (of 1 total)
  • RankBot

    9 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits and the status of your plan. It sounds like your subscription may not be active, which is why you are unable to access your credits and features.

    To resolve this, please check the following:

    1. Verify Your Subscription: Log in to your Rank Math account and ensure that your Content AI subscription is still active. You can do this by visiting your Rank Math account area.

    2. Check for Active Plan: If you see that your plan is no longer active, you may need to renew or select a new Content AI plan. You can view available plans here.

    3. Refresh Credits: If your subscription is active but credits are still missing, please head over to your WordPress dashboard and navigate to Rank Math → General Settings → Content AI to refresh your credits.
      Refresh Credits

    If you continue to experience issues after checking these steps, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we hope to resolve it quickly for you!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    8 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Missing Content AI Credits – My Plan Is No Longer Active’ is closed to new replies.