missing ai credits

#560257
  • Resolved Peyton Hines

    2 years, 8 months ago

    Rank Math free

    SufferingWithDiabetes.com shows I have ai credits, but TheKoffeeBlog.com says the free credits have been used.

    I bought credits on invoice #RANKMATH220909-5232-12507.

    I have used credits on the Koffee Blog, but they have disappeared.

    Thank you for the assistance.

    Peyton Hines

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    2 years, 8 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    It looks like you’ve purchased the credits and PRO account with a different email address. Please refer to the email address attached in the sensitive data section.

    Do you want us to merge both of your accounts? If so, please share the preferred email address on which you’d like to use your account.

    Looking forward to hearing back from you.

    Thank you.

    Peyton Hines

    2 years, 8 months ago

    Rank Math free

    Yes, please combine the two accounts. Please use the email: p*****@h**********. This is the email I use about 95% of the time.

    Thanks, and I am sorry for the error.

    Peyton Hines

    Princess

    2 years, 8 months ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    You can see all your subscriptions here:
    https://rankmath.com/my-account/subscriptions/

    Now you will need to reconnect your websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
    refresh credits

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘missing ai credits’ is closed to new replies.