Hello,
We apologize for the issue you are facing with your Content AI credits. Please ensure that you are logged into the account that you used to purchase the credits.
Once logged in, you can check your remaining credits by going to Rank Math > Account > Website or by visiting this URL: My Account – Websites.
If your credit count appears correct there but not on your website, please follow these steps:
- Go to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Disconnect and then reconnect your Rank Math account.
After reconnecting, refresh the credits count in your Content AI section to request the updated credits from our server.
If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see the Content AI Starter subscription on your account. In this case, if you’re not able to see the credits on your website, please try to disconnect and reconnect your Rank Math account again from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
