Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
You can skip the migration in the Setup Wizard and try to import the data using Rank Math Import & Export.
Please navigate to WordPress Dashboard > Rank Math > Status & Tools > Import & Export and try to import data from there.
https://rankmath.com/kb/all-in-one-seo-pack-migration/#:~:text=Using%20Rank%20Math%20Import%20%26%20Export
Please note that some options are only available on Advance Mode. If you are not able to find this option, please try to switch to Advance Mode: https://rankmath.com/kb/advanced-mode/
Let us know how it goes. Looking forward to helping you.
thank you! I will try to do it! Merry Christmas
Best, Olga
Hello,
Merry Christmas to you too!
We look forward to hearing from you.
Thank you.
Hello,
I imported data from All in One SEO and noticed that after the import, I don’t have meta descriptions and titles for cities, unlike in All in One SEO. Does your plugin not support this?
Another issue is that after activating your plugin, I can’t edit any properties.
What should I do? Can you please help?
Best regards,
Olga
Hello,
I urgently need to edit some properties on my website. If you require access to check what might be wrong, I can share my login details with you. Please let me know.
Thank you in advance for your help. I hope you can resolve this issue quickly.
Best regards, Olga
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello, thank you for your response. I have provided the login details for the website. Unfortunately, I cannot grant access to FTP because I have other addon websites hosted there, and it poses a significant risk. Please, if you make any changes, save them only in the admin language German. If you save changes in any other admin language, it will disrupt all my settings, as this has happened in the past.
Right now, the All in One SEO Pro Plugin and All in One SEO Images are active. You can deactivate them temporarily and activate Rank Math. I have already imported all the data from All in One SEO.
I am experiencing two issues when I activate your plugin:
If I go to Dashboard → Real Estate → Eigenschaften (Properties) and edit any property, no text or editing options are displayed. When I deactivate your plugin, everything works fine.
I no longer have meta descriptions and titles categorized by countries and cities. In All in One SEO, I had all this functionality.
Please let me know how I can attach images to better illustrate these issues.
Thank you! Best, Olga
Hello,
Can you please let us know what specific editing option are you referring to? We tried enabling and disabling Rank Math to see the issue in your Properties pages but we don’t see any difference (see video screencast: https://i.rankmath.com/v/3EDJvV). Please take a screenshot of that option and share it here with us so we can debug this further.
To share your images here with us, you may use this tool: https://imgur.com/, and for video screencast, you may use https://loom.com/
Looking forward to helping you.
Hello Jeremy,
Happy New Year!
Thank you for response. I checked again, and it seems like Wordfence is causing the problem. When I deactivate Wordfence, everything works correctly.
You made the video, and in the video, you can see that under the text field, there is nothing, but there should be a lot of additional information. This is the issue I was referring to, and it prevents me from editing properly.
Another point concerns the Meta tags and descriptions for Land and Cities. It seems like Rank Math doesn’t handle Meta tags and descriptions for thes, by All in One SEO this meta info is visible by each city and Land.
Best, Olga
Hello,
The situation with the data missing it’s showing the same with or without Rank Math SEO as shown in the video and as you have already identified this to be an issue with Wordfence we would recommend getting in touch with their support.
Regarding the missing settings for the cities and lands, we would like to check this further on the website but the login credentials are currently not working and we are being blocked by Wordfence on the website.
If you could whitelist additional logins so we can check this situation would be beneficial for us to debug the issue.
Thank you.
Hello, thank you for your help. I am resolving this with Wordfence. Once I’ve done that, I will write to you.
Best, Olga
Hello,
That is fine.
Please update us when you get a response from the WordFence team.
This ticket will be kept open so you can update us here. However, if it has been closed by the bot, please don’t hesitate to create a new ticket and reference this ticket here.
We look forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
