m********@h********** and m********@g******** Please integrate it

#968866
  • Resolved K_AI_MAN (Korean AI MAN)

    1 week, 3 days ago

    Rank Math pro
    Content AI Starter Trial

    A message appears saying that the content AI has no points because the m********@h********** I just purchased has not yet been integrated into m********@g********. Please integrate it

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 week, 3 days ago

    Hello, we apologize for the issue you are facing with the integration of your accounts. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.

    Please reply to this ticket and include the email addresses you want to connect to your PRO account. If you have a screenshot of the invoice from your purchase, please include that as well. This will help our support team locate your PRO account and assist you further.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    K_AI_MAN (Korean AI MAN)

    1 week, 3 days ago

    Rank Math pro
    Content AI Starter Trial

    I didn’t want to send the attached file, so I sent it to the support email.
    Please send me an email if you need it. We will send you a photo of your credit card and receipt by email, so please email m********@h********** and consolidate your purchase details into m********@g********.

    K_AI_MAN (Korean AI MAN)

    1 week, 3 days ago

    Rank Math pro
    Content AI Starter Trial

    I cannot send the attached file, so I sent it to the support email.
    Please send me an email if you need it. We will send you a photo of your credit card and receipt by email, so please email m********@h********** and consolidate your purchase details into m********@g********.

    Princess

    1 week, 3 days ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have transferred your subscription to your gmail account.

    Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Rank Math PRO and Content AI and it should work without any issues.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    K_AI_MAN (Korean AI MAN)

    1 week, 3 days ago

    Rank Math pro
    Content AI Starter Trial

    i solved. thank you

    Princess

    1 week, 3 days ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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