Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
If the metadata (title, description, keywords) is not saving/updating, please check your firewall to see if it is blocking our requests.
Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you.
Hola de nuevo
Se ha aplicado la regla en Cloudflare, ya que se tiene asociado al sitio, pero esto error persiste
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hola ya he actualizado los datos
Cabe mencionar que al sitio se le eliminaron todas las imágenes, solo aclarando este detalle pasaba antes de la eliminación de las imágenes
Hello,
The updateMeta file is returned as 404 in the browser console. There might be some issues with the .htaccess.
Could you please share your FTP login as well so we can further check the issue?
Looking forward to helping you.
Hola disculpen pero no entendí bien lo que necesitan, están solicitando accesos ftp para los archivos del sitio es correcto
Hello,
Yes, please provide FTP access for the site files.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Acabo de agregar los datos de ftp
Hello,
I replaced your .htaccess file with the default one and now the meta data is saving on your site without any issues:
Please check and let us know if you need any other assistance.
Thanks.
Hola acabo de revisar el .htaccess que teniamos nosotros en el sitio y me di cuenta que el error proviene de este pedazo de codigo que se utiliza para agregar un slash al final de cada url para evitar la duplicidad de directorios
RewriteEngine on
#Add Trailing slash for end of the URL
RewriteCond %{REQUEST_URI} !(/$|\.)
RewriteRule (.*) %{REQUEST_URI}/ [R=301,L]
con esto no funciona pero sin el funciona correctamente, de casualidad hay algun metodo para que pueda utilizar rankmath con este codigo en el htacces
Hello,
Can you please try using the code given below in your staging site’s .htaccess file to add the trailing slash and see if it works with Rank Math:
RewriteCond %{REQUEST_URI} !\.[^./]+$
RewriteCond %{REQUEST_URI} !(.*)/$
RewriteRule ^(.*)$ http://www.domain.co.uk/$1/ [R=301,L]
Let us know how that goes. Looking forward to your update.
Thanks.
Hola he intentado con el código que me proporcionaron, pero sucede lo mismo que no permite actualizar los datos de title y description, hay alguna configuracion de rankmath que se tenga que realizar para esto.
