Metabox not working properly

#53656
  • Resolved Marco Torres Walker

    4 years, 6 months ago

    Rank Math pro

    I use the filter you provide to move the RM settings from the sidebar in Gutenberg to the original metabox below the content of the individual pages and posts.
    The problem is that the SEO information I filled up here doesn’t display in the first place. It does after toggling off and on again the settings Gutenberg panel.
    But there’s no information about the quality of the SEO according to the focus keyword below the focus keyword field.
    Don’t know if it’s only happening to me or if it’s the new configuration of the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    This seems to be isolated to your website.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Marco Torres Walker

    4 years, 5 months ago

    Rank Math pro

    Hi! I’ve followed your troubleshooting process. And the issue still happens only with the plugin where I’ve the filter for taking Rank Math settings to a metabox under the content.

    So I suppose it has something to do with WP. Can I do something else?

    Marco Torres Walker

    4 years, 5 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the issue. Since you are using oxygen, would you mind sharing some ftp access so we can look into the custom functions file.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Metabox not working properly’ is closed to new replies.