MetaBox is not showing in all pages – Oxygen Builder

#871546
  • Resolved Senthil Kumar
    Rank Math free

    Hello Team
    I have built a website with Oxygen Builder. For most of the pages, the META BOX is appearing. For the rest, it is not at all appearing.

    I have enabled
    SEO Control for pages and posts

    I have enabled Screen options on the top and selected Rank math.

    Still it is not working in a few pages. Kindly guide.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    We apologize for the issue you are facing with the Rank Math Meta Box not showing on all pages in Oxygen Builder. It can be frustrating when things don’t work as expected.

    Since you’ve already enabled SEO Controls for pages and posts and checked the Screen Options, here are a few additional steps you can take to troubleshoot this issue:

    1. Check Titles & Meta Settings: Ensure that the Meta Box is enabled for the specific post types or taxonomies where it is missing. You can do this by navigating to Rank Math SEO → Titles & Meta in your WordPress dashboard. Make sure that the Meta Box is enabled for the relevant post types.
      Navigate to Titles and Meta Settings

    2. Enable Add SEO Controls: In the Titles & Meta settings, scroll down to find the Add SEO Controls option and ensure it is enabled for the post types you are working with.
      Enable Add SEO Controls option

    3. Check for Conflicts: Sometimes, other plugins or themes may conflict with Rank Math. Try temporarily disabling other plugins to see if that resolves the issue.

    4. Oxygen Builder Compatibility: Ensure that you are using a compatible version of Oxygen Builder. Rank Math is fully compatible with Oxygen Builder from version 3.8 onwards.

    If after trying these steps the Meta Box still does not appear on certain pages, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to resolve it quickly for you!

    Sources:
    Why Rank Math’s Meta Box is Not Showing? » Rank Math
    Is Rank Math SEO Compatible With Oxygen Builder? » Rank Math

    Yes, I tried the suggestion provided by you. Still the issue remain. Kindly assist.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have provided the wordpress login credentials. Kindly check for most of the pages, Rank Math plugin is not enabled. Thanks.

    Hello,

    It seems like this website is not accessible as we are getting the following message:
    DNS

    Please make sure to verify the same and get back to us when the website is back up.

    Thank you.

    The website is working.
    Also does the backend.
    Kindly check.

    Hello,

    We had to set our VPNs to the country of India to be able to access the website.

    We checked the pages on your website and couldn’t find one that didn’t have the SEO controls from our plugin. Can you please let us know exactly which one is having this issue so we can check?

    Looking forward to hearing back from you.

    That’s strange.
    Can you Edit this page
    https://www.nesto.in/bank-exam-coaching-center-chennai/

    And verify if there is an option to enter SEO Title, focus keyword, description tags etc?
    Please view the enclosed full page screenshot of the edit mode of the above page. Does it look different to you?

    screenshot

    Hello,

    The issue seems to be caused by the Oxygen Builder plugin. If we disable Oxygen, the issue is resolved as you can see from the video screencast we inserted in the Sensitive Data section.

    Oxygen Builder is supposed to be compatible with Rank Math. Please contact the support folks from Oxygen and see if they can help you with this. They may have a solution ready for this assuming they have already encountered this issue in their latest version.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘MetaBox is not showing in all pages – Oxygen Builder’ is closed to new replies.