Hello,
Thank you for contacting Rank Math for help with your product category not showing in the Rank Math meta editor, and sorry for the inconvenience and frustration this has caused you.
The schema variable %customterm(product_cat)%
works, but it only shows the placeholder text ‘Custom term value’ in the Rank Math metabox preview. You can check the page on the frontend of your website to see if the correct title is being implemented.
If the product category is not showing on the frontend of the website, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Nigel
Thank you for your reply and help. In fact it was as simple as you suggested – the Custom Term Value text was making me think that it had not worked when in fact on the live site the product category was pulling through.
Thanks again.
Ashley
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.