Meta Title and Description Not Saving After Page Reload

#1026164
  • Resolved Rajesh Kumar

    3 months, 3 weeks ago

    Rank Math free

    Hello,

    I have installed your plugin on my site and I’m trying to update the meta title and description using the “Edit Snippet” option. The changes appear to save successfully, and I see the confirmation message. However, when I reload the page, the old meta title and description are still there.

    Here’s what I’ve already tried:

    Cleared all caches

    Reinstalled the plugin

    Verified file and folder permissions on the server

    Despite these steps, the issue still persists. Could you please help me resolve this?

    Thank you.

Viewing 1 replies (of 1 total)
  • Adetayo

    3 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

    We checked your site and found that GoDaddy’s firewall is blocking Rank Math REST Routes that we use to update the data, which is most likely why you’re facing the issue.

    Please check the screenshot below for your reference:

    To resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

    /wp-json/rankmath/v1/updateMeta

    You may try following this link to learn how you can whitelist Rank Math REST Routes in GoDaddy Website Firewall: https://in.godaddy.com/help/allow-access-to-a-file-or-folder-that-shows-an-access-denied-security-warning-32305

    Alternatively, you can share the image with your hosting company (GoDaddy) and ask them to whitelist the above Rank Math routes.

    Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

    We hope these steps help you solve the problem, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you for choosing Rank Math.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Meta Title and Description Not Saving After Page Reload’ is closed to new replies.